Saturday, August 2, 2008

It takes a Village

I was setting up my demonstrations before a show the other day on a television retailer.  As I was setting the props in place, a new network guest approached me and asked how I came up with my demos. "Well, we look at the product and develop a list of features and benefits and then we create demos that best highlight those," I said rather matter-of-fact.  "Who's WE?" he responded.  What?  For a moment, I didn't understand the question, what could he mean by that?  He could tell by the quizzical expression on my face that his new query had me stymied.  "I mean, who helps you?"  "Well, the vendor, the vendor rep, the prop master, my staff..." and as I was saying this I saw his expression starting to drop.  And then it hit me... he was on his own.  He had no support team, no one to help him come up with ideas, set up his demos or critique him when he was done with his show.  AND, the poor guy had several items he was selling that day and seemed a bit frazzled.  I felt for him, I really did.

In retrospect, I now realize how lucky I was to have excellent training when I started in this business and MANY years to come into my own in terms of product evaluation and presentation style.  BUT, the biggest thing I have learned, is to ask for help.  There is no such thing as a bad idea,  just some we choose not to use on the air.  But when you're developing a product presentation for television retailing, it adds so much when you do it as a group.  I am a 45 year old guy, so I'll see the item from a certain perspective, while a female colleague might see it in an entirely different light.  Is either one of wrong?  No, we just represent different potential customers and that's the beauty of it.  So, never do I try to create a whole presentation on my own anymore.  Sure, I could do it, but they are so much richer and successful when I have the input of my friends and peers.

2 comments:

Editor said...

Just read your post....I am in the SAME BOAT!!! Going on air shortly and ill prepared, can your team offer me the same help? I need a group that helps me from all angles and cant find anyone skilled enough to do so.

Lou Caputo said...

Well, with more and more people going on TV selling their own products, I think this is a situation that's going to come up more often. Unfortunately, most networks don't have the resources to train a new on-air guest much beyond telling them their particular rules for presenting (don't speak over the host, don't make unsubstantiated claims, etc.). That leaves them on their own to plan the actual presentation themselves. However, we do have a rehearsal studio complete with cameras, mics and everything you need to hone your selling skills. We take new presenters through all of the steps in developing a successful pitch and we practice till it's perfect. We even video tape the rehearsals and critique them. When we're done with you, you're ready. Send me an email and we can discuss further.